Effective Date: [Insert Date]
At AnaGems Creations Limited, we are committed to providing high-quality digital products that help entrepreneurs, coaches, and small businesses build a polished, professional brand presence. Because of the nature of digital goods, we have a strict no refund policy.
1. Digital Products Only
All items sold on our website (anagemscreations.com) are digital downloads. Once a file has been purchased and accessed, it cannot be returned. For this reason, all sales are final.
2. No Refunds or Exchanges
We do not offer refunds, returns, or exchanges for:
- Change of mind
- Purchasing the wrong product
- Lack of knowledge on how to use the product
3. Support and Assistance
If you experience technical issues accessing your product, please contact us at info@anagemscreations.com and we will ensure you receive your files. Our support team is here to help you resolve access or download issues.
4. Exceptions
Refunds may only be issued under the following circumstances:
- You were charged multiple times for the same product due to a payment error.
- You did not receive access to your files within 48 hours of purchase (and have contacted support).
5. Product Previews and Descriptions
We provide detailed descriptions, feature lists, and preview images to help you make an informed decision before purchase. If you are unsure about a product, please reach out to us with questions before buying.
6. Contact Us
For questions about this Refund Policy or to report an issue with your purchase, please contact us:
AnaGems Creations Limited
Unit B35, 11/f, Wong King Ind Building, 2-4, Tai Yau Street, San Po Kong, Hong Kong
📧 info@anagemscreations.com
🌐 anagemscreations.com